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I want to appeal an ingame ban Please contact staff at [email protected]. Please include your username and Ban ID (it usually looks like "BAN!123ABC") in the email.

I want to appeal a Discord ban Please contact staff at [email protected]. Please include your Discord username and ban reason in the email.

I need help getting back into my account If you lost your password, username or two-factor credentials, please contact staff at [email protected]. If you are still logged in on some device, do not log out! Be ready to present any information you may have on hand that can help us (transaction details and the such).

I want to request permission for a second account We no longer accept requests for second accounts outside of highly specific scenarios (for example, to protect a high-profile player's privacy). If you believe your request meets this requirement, please contact staff at [email protected]. Please include your username, the requested second username, and the reason for the request in the email.

I want to request a "bot" account for automation Unfortunately, due to an influx of low-quality AI requests as well as planned sweeping changes to the TETR.IO codebase, we are currently not accepting requests for bot accounts from new developers.

I want to report a bug or request a new feature Please use the GitHub issue tracker at github.com/tetrio/issues, or the Discord server.

I want to report an exploit or vulnerability Please contact osk directly by e-mail or on Discord: osk. Please note that automated submissions are not accepted.

I'm having trouble with a payment or would like a refund TETR.IO partners with Xsolla to bring you reliable and swift payments. This page will guide you through the most common problems. If you need a refund, you may request one here (see our refund policy).

I have a general question We have a Discord server! Join it and ask questions and talk to the community, and hang out with like-minded people around the world! You can also contact staff at [email protected].

I have a business inquiry or want to talk to the developer For questions, business inquiries or just a nice chat, visit the developer's personal site: osk.sh. Please understand I am not always able to respond immediately. Ban appeals and the such are not accepted in my personal email and will be marked as spam.