GET SUPPORT

I want to appeal an ingame ban

Please contact staff at [email protected]. Please include your username and Ban ID in the email.

I want to appeal a Discord ban

Please contact staff at [email protected]. Please include your Discord username and ban reason in the email.

I want to request permission for a second account

Please contact staff at [email protected]. Please include your username, the requested second username, and the reason for the request in the email.

I want to report a bug or request a new feature

Please use the GitHub issue tracker at github.com/tetrio/issues, or the Discord server.

I want to report an exploit or vulnerability

Please contact osk directly by e-mail or on Discord: osk.

I'm having trouble with a payment or would like a refund

TETR.IO partners with Xsolla to bring you reliable and swift payments. This page will guide you through the most common problems. If you need a refund, you may request one here (see our refund policy).

I have a general question

We have a Discord server! Join it and ask questions and talk to the community, and hang out with like-minded people around the world! You can also contact staff at [email protected].

I have a business inquiry or want to talk to the developer

For questions, business inquiries or just a nice chat, visit the developer's personal site: osk.sh. Please understand I am not always able to respond immediately. Ban appeals and the such are not accepted in my personal email and will be marked as spam.